Refund & Cancellation Policy
Effective date: 3 November 2026. Last updated: 3 November 2026.
1. Introduction
This Refund & Cancellation Policy explains how refunds, subscription renewals and cancellations are handled for BudgetWed. BudgetWed is operated by AUTOMATIONFLOWLAB (PTY) LTD. Paid subscriptions are processed through Freemius.
2. Payment and subscription provider
BudgetWed uses Freemius to process subscription payments and manage related billing operations. The applicable subscription price, billing interval, taxes and renewal terms are presented during checkout. Customers can obtain additional information about Freemius at freemius.com.
3. Seven-day money-back guarantee
BudgetWed offers a seven-day Strict Money Back Guarantee for eligible technical defects. The guarantee applies where a technical defect makes material functionality of the purchased service unusable and BudgetWed cannot resolve the problem through reasonable technical assistance. The refund request must fall within the applicable seven-day guarantee period.
4. Eligible refund requests
A customer may qualify for a refund under the guarantee where the request falls within seven days of the relevant purchase, a genuine technical defect affects material functionality of the purchased product, the problem prevents the customer from reasonably using that functionality, the customer provides sufficient information for the issue to be investigated, and the problem cannot be resolved through reasonable support. Where these conditions are satisfied, an eligible refund will be processed according to the applicable Freemius purchase terms.
5. What the standard guarantee does not cover
The standard seven-day technical-defect guarantee does not ordinarily cover features that were not advertised or included in the purchased plan, conflicts or incompatibilities with third-party products or services, discovering a different or preferred service, changing one’s mind after purchase, or general dissatisfaction unrelated to an unresolved qualifying technical defect. These exclusions do not remove or restrict mandatory statutory consumer rights.
6. How to request a refund
Customers may submit a refund request to contact@budgetwed.com. The request should include the purchase reference or transaction identifier, the email address associated with the purchase, a description of the technical issue, and relevant error messages or screenshots where available. Customers should not send payment card numbers, passwords or unnecessary sensitive information.
7. Investigation and resolution
BudgetWed may investigate the reported issue and attempt to resolve it. Reasonable troubleshooting steps may be requested where relevant. If an eligible technical defect cannot be resolved, the applicable refund will be handled through Freemius. BudgetWed will not require customers to waive statutory rights as a condition of requesting assistance.
8. Refund processing
Approved refunds are processed through the applicable Freemius payment workflow. The time taken for funds to appear in the customer’s account may depend on the original payment method and financial institutions involved. A refund request does not mean that a refund has automatically been approved.
9. Subscription cancellation
Customers may cancel future subscription renewals using the subscription management facilities associated with their Freemius purchase. Customers who require assistance may contact contact@budgetwed.com. Cancelling renewal and requesting a refund are separate processes.
10. Access after cancellation
Where a customer cancels future renewal, remaining paid access is determined by the applicable subscription terms and the effective cancellation date. Cancellation does not automatically establish eligibility for a refund. When paid access expires, the account may revert to the features available under the Free plan, subject to the application’s existing plan and data-access arrangements.
11. Proration
Freemius may calculate prorated charges or credits for eligible subscription changes according to its configured billing rules. BudgetWed’s current Freemius configuration also includes a 30-day lifetime-licence proration setting. This setting does not extend the seven-day refund guarantee. Lifetime-licence provisions apply only where relevant to an actual lifetime licence product. BudgetWed currently sells yearly plans, not lifetime licences.
12. Statutory consumer rights
Nothing in this policy excludes, restricts or replaces non-excludable consumer rights under applicable law. Where statutory cancellation, refund or other remedies apply, they take precedence over conflicting provisions of the voluntary guarantee.
13. Contact
Refunds, billing assistance and subscription enquiries: contact@budgetwed.com.
Formal legal complaints: information@budgetwed.com.